At Shea Prints, we value and respect your privacy. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit and interact with our website [www.sheaprints.co.uk] (the “Website”). By accessing or using the Website, you agree to the practices described in this Privacy Policy.
This Privacy Policy is in compliance with the UK’s data protection laws, including the Data Protection Act 2018 (DPA), which incorporates the General Data Protection Regulation (GDPR) as applicable in the UK.
-
Information We Collect
We collect various types of information when you visit our website, make a purchase, or contact us:
-
Personal Information You Provide
When you place an order, sign up for our newsletter, or contact us for customer support, we may collect personal details such as:
- Name
- Email address
- Phone number
- Shipping address
- Billing address
- Payment details (such as credit card information)
-
Technical Information
We may also collect technical information automatically when you visit our Website, such as:
- IP address
- Browser type and version
- Device type
- Location data (if you have given permission)
- Pages visited on the Website
- Referring website or search engine
-
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies help us understand your preferences and improve functionality. You can manage or block cookies through your browser settings, but this may affect your experience on the Website.
-
How We Use Your Information
We use your information for the following purposes:
- To process your orders and deliver products to you
- To communicate with you regarding your order, including updates, tracking information, and customer service
- To respond to inquiries and provide customer support
- To send you promotional offers, updates, and newsletters (with your consent)
- To analyze and improve our Website, services, and user experience
- To prevent fraud and ensure the security of our Website
-
Legal Basis for Processing Your Data
We rely on the following legal bases to process your personal data under the GDPR:
- Performance of a contract: We process personal data when necessary to complete your orders or provide services you’ve requested.
- Consent: We may rely on your consent to send marketing communications, which you can withdraw at any time.
- Legitimate interests: We process data to improve our Website, services, and customer relations.
- Legal obligations: We may need to process certain data to comply with legal or regulatory requirements.
-
How We Protect Your Information
We take the security of your personal information seriously. We implement a variety of technical and organizational measures to protect your data, including:
- Secure payment processing through trusted third-party providers
- SSL encryption on our Website to ensure data is transmitted securely
- Access controls and regular security audits
Despite our best efforts, no method of online data transmission or storage is 100% secure, so while we strive to protect your personal data, we cannot guarantee its absolute security.
-
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your personal information with trusted third-party service providers for the following reasons:
- Payment processors: To process payments securely
- Shipping providers: To deliver your orders
- Email marketing services: To send newsletters or promotional emails (if you have subscribed)
We ensure that any third-party providers we work with comply with data protection laws and protect your privacy.
-
Your Rights Under GDPR
As a UK-based customer, you have the following rights regarding your personal data:
- Access: You can request access to the personal data we hold about you.
- Correction: You can ask us to correct any inaccurate or incomplete information.
- Deletion: You can request that we delete your personal data, subject to certain conditions.
- Restriction: You can request that we restrict the processing of your personal data under certain circumstances.
- Data Portability: You can request that we provide your personal data in a commonly used and machine-readable format.
- Objection: You can object to processing based on legitimate interests or for direct marketing purposes.
- Withdraw Consent: If you have given us consent to process your personal data, you may withdraw that consent at any time.
To exercise any of these rights, please contact us at contact@sheaprints.co.uk or call us at 07547257457.
-
Retention of Data
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including complying with legal, accounting, or reporting requirements. When the data is no longer required, we will securely delete or anonymize it.
-
Children’s Privacy
Our Website and services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete such information.
-
Third-Party Links
Our Website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
-
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.
-
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Email: contact@sheaprints.co.uk
Phone: 07547257457